Terms of Use

Terms of Use for "Reimgen"

Last updated: 18.04.2026

1. Provider / contracting party

(1) Provider and contracting party: Michael Reimer Am Langenbach 10, 48308 Senden, Germany Email: info@reimgen.com (referred to as "provider", "we", "us")

(2) These Terms of Use ("Terms") govern the use of the web application "Reimgen" and all related functions (the "Service").

(3) Deviating terms of a user apply only if we expressly agree to them in writing.

2. Scope, consumers and businesses

(1) The Service is intended for consumers and businesses worldwide. A consumer is a natural person entering into a transaction mainly for purposes outside their trade, business or profession. A business is a natural or legal person or partnership acting in the course of a trade, business or profession.

(2) Mandatory consumer protection rules of the user's country of residence remain unaffected. These Terms do not limit such mandatory rights.

3. Definitions

For these Terms, the following terms include:

Account: the user account required to use the Service.

Credits: purely digital usage units consumed for certain Service functions, especially generations.

Subscription credits: credits provided as a monthly allowance under a subscription plan.

Top-up credits: credits purchased through a one-time credit pack or top-up.

Generation: a process started by the user in which AI is used to create or modify images, including selected modules, parameters, resolution and number of results.

Modules/generators: functional areas of the Service, such as Studio, Hair, Outfit, Styles and Luxury Creator, in which generations can be started.

Third-party providers: external service providers, especially AI providers (models/APIs), payment processors (Stripe), email providers, analytics and tracking services.

4. Service description (digital service)

(1) The provider offers a web-based digital service that lets users create and/or modify images with AI support. Depending on the module, users may use templates or look catalogs, adjust parameters, upload reference images and start generations.

(2) No success or quality guarantee: AI outputs are stochastic. The provider does not promise a specific aesthetic result, likeness, error-free output, uniqueness or legal clearance of outputs.

(3) Availability: The provider aims for high availability but does not owe uninterrupted availability. The Service may be temporarily unavailable in whole or in part, including due to maintenance, updates, third-party provider outages or force majeure.

(4) Development and changes: The provider may further develop and change the Service, modules, models, parameters, limits, prices or the credit "exchange rate" (see section 7), where this is reasonable considering user interests. Material changes affecting ongoing subscriptions will be announced in due time; users may have a special cancellation right where applicable (see section 20).

5. Registration, account, security

(1) An account is required to use the Service. Users must provide truthful and complete information during registration and use and must use a valid email address.

(2) Users must keep access credentials confidential and protect the account against unauthorized access. Sharing or joint use of accounts may be prohibited by the provider.

(3) The provider may suspend or restrict accounts if there are concrete indications of abuse, fraud, prohibited content, circumvention of technical protections, chargeback abuse or other breaches of these Terms.

6. Minimum age

(1) Use is allowed only for persons who are at least 18 years old or have reached the age of majority under the law of their country of residence.

(2) Minors are not permitted to use the Service. The provider may request suitable proof if there are doubts about a user's age of majority.

7. Credit system (core contractual element)

7.1 Principles

(1) Credits are not money, e-money, cryptocurrency, an investment or a security. Credits are generally non-transferable, non-cashable and cannot be redeemed for cash or other payment.

(2) Credits are used only to access Service functions, especially generations. A claim to specific features or models exists only within the Service scope made available at the time of use.

7.2 Dynamic credit costs / no promise of "X images per pack"

(1) The number of credits required for a generation ("credit cost") may depend on module, resolution, format/aspect ratio, number of results, model/provider used and computing effort.

(2) Important: Users purchase credits, not a claim to a specific number of images or generations. Example: a pack with 10,000 credits does not mean "guaranteed 100 images".

(3) The provider may adjust credit costs, for example due to changes in provider costs, model changes, new infrastructure or abuse prevention. The provider informs users of credit costs before a generation is started in the Service, for example by displaying the costs. Material adjustments for subscribers will also be announced with reasonable notice (see section 20).

7.3 Subscription credits - monthly reset / no rollover

(1) When a paid subscription is concluded, the user receives a subscription credit allowance per billing period according to the selected plan. Details are shown on the pricing page or during checkout.

(2) Reset logic: At the beginning of each new billing period, subscription credits are set to the plan allowance ("reset").

Unused subscription credits do not roll over to the next period.

A reset may also reduce an existing subscription credit balance if it is above the plan allowance, for example due to previous adjustments or prorations.

7.4 Top-up credits (one-time purchases) - 180-day expiry

(1) Top-up credits are acquired by one-time purchase of credit packs. Details are shown on the pricing page or during checkout. Top-up credits are credited to the account.

(2) Expiry: Top-up credits expire 180 days after being credited, or after the credit date documented in your account, if they have not been consumed by then. Remaining balances expire after that period; there is no claim to payout. Mandatory statutory rights remain unaffected.

(3) Changes to the expiry rule apply, where legally permitted, only to future purchases and will be shown before purchase.

7.5 Consumption order

(1) When a generation is started, credits are consumed in this order:

subscription credits, then

top-up credits.

(2) Within top-up credits, consumption typically follows the principle "credits expiring first are consumed first".

7.6 Failed generation / credit adjustment

(1) If a generation fails technically, for example because of a provider error or no result despite processing, the provider may restore consumed credits to the account ("credit adjustment"). Such a credit adjustment primarily serves technical correction within the Service and concerns credits, not necessarily a cash refund.

(2) No voluntary refund for mere dissatisfaction: A credit adjustment is generally excluded if the generation was technically successful but the user is dissatisfied with style, aesthetics, output quality, likeness or other subjective characteristics.

(3) Statutory rights, such as remedies for functional defects under mandatory consumer protection rules, remain unaffected.

8. Prices, currency, taxes

(1) Prices for subscriptions and top-ups are shown in the current pricing overview and are displayed as binding during checkout before conclusion. The price shown there applies.

(2) The currency displayed during checkout, for example EUR or USD, is part of the contract.

(3) Taxes, such as VAT where applicable, are shown during checkout and calculated accordingly. The provider does not provide tax advice.

9. Contract conclusion, payment processing (Stripe)

(1) Users can select paid services, including subscriptions and top-ups, through the Service. Conclusion usually takes place through a checkout flow provided by Stripe as a third-party payment service.

(2) The contract is concluded when the user completes the order process and a confirmation is displayed or a confirmation email, for example from Stripe or the provider, is received.

(3) The provider does not process full payment data, such as full credit card numbers, where such data is collected directly by Stripe. Stripe's terms and privacy notices apply additionally.

(4) In case of failed payments, direct debit returns, suspected fraud or abusive chargebacks, the provider may suspend services, reset or withdraw credits and temporarily or permanently restrict the account where required to prevent abuse.

(5) The payment checkout provided by the payment service provider may require agreement to these Terms and further legally required user declarations.

10. Subscriptions: term, renewal, cancellation, plan changes

10.1 Term and automatic renewal

(1) Unless stated otherwise during checkout, subscriptions are concluded as monthly subscriptions and automatically renew for another billing period unless cancelled in time.

10.2 Cancellation

(1) Users may cancel a subscription at any time with effect at the end of the current billing period. Access to the Service and the ability to use it generally remain available until the period ends, unless the account is suspended under section 19.

(2) Cancellation is possible online, for example through the user account and/or a customer portal provided by Stripe, where available.

(3) Notice for consumers in Germany: Where required by law, the provider additionally provides an online cancellation option through a cancellation button.

10.3 Upgrades and downgrades

(1) An upgrade to a higher plan may take effect immediately and may be charged on a prorated basis. Credits and Service scope may adjust immediately.

(2) A downgrade to a lower plan may, depending on implementation, take effect at the end of the current billing period. Until then, the previous plan applies.

(3) The provider may adjust technical details of the plan change process, such as proration and effective date, if this is communicated transparently and does not unreasonably disadvantage the user.

10.4 No payout of credits; voluntary cash refunds only under policy or mandatory law

(1) Unused subscription credits are not paid out when a subscription is cancelled or expires.

(2) A voluntary cash refund is made only if the provider expressly offers it or mandatory law requires it. Statutory consumer rights, especially withdrawal rights, defect rights and claims for unauthorized charges, remain unaffected.

(3) Top-up credits remain usable until their expiry (section 7.4), provided the account exists and is not suspended.

11. Right of withdrawal (consumers only)

11.1 Withdrawal instructions

Right of withdrawal: You have the right to withdraw from this contract within fourteen days without giving any reason.

Withdrawal period: The withdrawal period is fourteen days from the day the contract is concluded.

Exercising the right of withdrawal: To exercise your right of withdrawal, you must inform us Michael Reimer Am Langenbach 10 48308 Senden, Germany Email: info@reimgen.com by an unequivocal statement, for example a letter sent by post or an email, of your decision to withdraw from this contract. You may use the model withdrawal form below, but this is not required.

To meet the withdrawal deadline, it is sufficient that you send the notice exercising the right of withdrawal before the withdrawal period expires.

11.2 Consequences of withdrawal

(1) If you withdraw from this contract, we will reimburse all payments received from you without undue delay and no later than fourteen days from the day on which we receive your notice of withdrawal from this contract.

(2) For the reimbursement, we will use the same payment method you used for the original transaction unless expressly agreed otherwise with you; in no event will you be charged fees for this reimbursement.

11.3 Compensation for value in case of early performance

(1) If you request that we begin performing the service before the withdrawal period expires, you must pay us a reasonable amount corresponding to the proportion of services already provided up to the time you inform us that you exercise the right of withdrawal, compared with the full scope of services under the contract.

(2) For transparent calculation in credit-based services, the provider may use the value of credits already consumed as a calculation factor. The statutory requirements and the actual scope of performance already provided before withdrawal always apply.

11.4 Expiry of the right of withdrawal for digital content (only where legally applicable)

Where a specific offer is legally classified as supply of digital content not supplied on a tangible medium, the right of withdrawal may expire if (1) the consumer has expressly agreed that the trader begins performance before the withdrawal period expires, and (2) the consumer has confirmed awareness that this consent causes the consumer to lose the right of withdrawal once performance begins.

Important: This rule applies only where it is legally applicable to the relevant offer. The provider obtains the relevant declarations separately during checkout/order flow where required.

12. Usage rules

(1) Users may use the Service only in accordance with applicable law and these Terms.

(2) In particular, generations, uploads and content are prohibited if they:

violate criminal laws or youth protection rules, especially sexual content involving minors, glorification of violence or terrorist propaganda,

promote hatred, discrimination or calls to violence,

infringe personality rights, for example deepfakes of real persons without consent, humiliation or doxxing,

infringe copyrights, trademarks or other third-party rights,

pursue fraudulent, misleading or harmful purposes, for example identity theft, phishing or scam creatives,

contain or promote malware, exploits, automated attacks or circumvention of technical protections.

(3) The provider may block or remove content, reject generations, restrict accounts or terminate accounts if a breach exists or is imminent.

(4) Reporting illegal content / abuse contact: Notices about unlawful content may be sent to info@reimgen.com.

13. User content, rights, licences

13.1 Uploads (inputs)

(1) Users retain all rights to content they upload, such as photos, reference images and text prompts ("inputs").

(2) Users represent that they have all required rights, licences and consents to upload inputs and have them processed by the Service, especially for photos of persons.

(3) For the duration of the contractual relationship, users grant the provider a non-exclusive, worldwide, sublicensable licence to store, reproduce, process, transform and transmit inputs to third-party providers to the extent required to provide the Service, for example AI generation/editing, moderation/abuse prevention, error analysis and support.

13.2 Generated content (outputs)

(1) The Service creates content automatically ("outputs"). Outputs may resemble other content; exclusivity or uniqueness is not promised.

(2) Rights to outputs: To the extent rights arise in outputs and belong to the provider, the provider grants the user a non-exclusive right, unlimited in time and territory, to use the outputs for lawful purposes, including commercial use, subject to:

these Terms,

any plan or feature limits in the Service,

third-party rights and mandatory law.

(3) The user is solely responsible for the legal permissibility of using outputs, for example regarding trademarks, personality rights and copyrighted styles or characters. The provider does not provide legal advice.

13.3 No public gallery / marketing use

(1) The provider does not operate a public gallery in which user outputs are automatically published.

(2) Use of outputs or inputs for marketing purposes, for example website examples or social media, occurs only with the user's express consent, such as opt-in consent.

14. Storage, privacy and access to images

(1) The provider generally makes image files processed or generated in the Service available only for use within the Service and does not publicly list them.

(2) Technical access through links: Inputs/outputs are not publicly listed. Access takes place within the Service and, where technically required, through time-limited signed URLs. Such links should be treated like confidential access credentials and should not be shared without control. Anyone with access to a valid link can retrieve the file during the validity period.

(3) Private storage: The provider stores private content in a non-publicly listed storage area with access controls and signed URLs so that regular access is limited to authorized users and technically required processing operations. The provider may further develop the storage architecture if the level of protection is not unreasonably reduced.

(4) The provider does not warrant that content the user shares through links or makes public will remain confidential against third parties.

15. Third-party services (AI providers, payment, email, analytics)

(1) To provide the Service, the provider uses third-party services, including:

Vercel (hosting/delivery and, where activated, cookie-less Web Analytics and Speed Insights for technical performance measurement),

Supabase/Postgres (database),

Render (worker/backend processing),

Cloudflare R2/CDN/Turnstile (storage, delivery, security checks),

Stripe (payment processing, customer portal),

Resend (transactional emails and, where offered, newsletters),

Google, Apple and Microsoft (OAuth login, if selected by the user),

Google Vertex/Gemini and external API providers for SeeDream and Nano Banana functions (AI generation/processing),

Google Analytics 4 only after consent,

Upstash and Sentry only where activated for technical functions, rate limiting, queueing, caching, error analysis or monitoring.

(2) To execute generations, inputs, prompts and parameters may need to be transmitted to AI providers. Details on data processing, storage periods, third-country transfers and similar matters are set out in the Privacy Policy.

(3) The provider does not owe constant availability of third-party services. Restrictions, moderation decisions or outages at a third-party provider may cause generations to be rejected or fail.

16. Indemnity

(1) Upon first request, the user will indemnify the provider against all third-party claims asserted against the provider due to unlawful use of the Service by the user, especially due to:

uploads/inputs for which the user lacks rights or consents,

outputs based on unlawful prompts or inputs,

infringement of copyright, trademark, personality, data protection or other rights,

breaches of usage rules (section 12).

(2) The indemnity also includes reasonable legal defence costs, especially court and attorney fees, as well as damages, settlements and other payment obligations.

(3) This requires that

the provider informs the user of asserted claims without undue delay, to the extent legally permitted, and

the user reasonably supports the provider in the legal defence.

(4) The indemnity does not apply to the extent the provider is responsible for the infringement, for example through intentional or grossly negligent conduct by the provider.

17. Liability

(1) The provider is liable without limitation for damage caused intentionally or by gross negligence and for injury to life, body or health.

(2) In case of simple negligence, the provider is liable only for breach of material contractual duties (cardinal duties). In that case, liability is limited to the typical, foreseeable damage.

(3) Liability under mandatory statutory provisions, such as product liability, remains unaffected.

(4) The provider is not liable for purely subjective dissatisfaction with AI outputs and is not liable for decisions users make based on outputs. Outputs are not advice, especially not medical, legal or financial advice.

18. Warranty / rights for digital products (consumers)

(1) Consumers have the statutory rules for digital products and digital services, especially rights concerning defects and remedies.

(2) A defect does not exist merely because an AI output does not match the user's subjective expectations. A core characteristic of the Service is stochastic generation without a success guarantee (see section 4).

(3) In case of technical malfunctions that materially impair contractual use, the user may request a remedy. The provider may provide a remedy, for example, by bug fixing, renewed provision or, where possible, a credit adjustment.

19. Suspension, termination by provider, account deletion

(1) The provider may suspend or terminate the account for good cause, especially in case of:

breaches of section 12 (usage rules),

suspected fraud or chargeback abuse,

repeated security breaches,

legal obligation, for example authority order.

(2) The user may delete the account according to the functions offered in the Service. Account access ends upon deletion. Notice: For technical or legal reasons, certain data/content, such as billing data, logs and backups, may remain stored for a required period.

(3) Unused credits are generally not paid out upon account deletion. Mandatory statutory rights remain unaffected.

20. Changes to these Terms

(1) The provider may change these Terms if there is an objective reason, such as legal changes, Service expansion/adjustment, changes at third-party providers or security requirements.

(2) Users will be informed of material changes in due time, for example by email or in-app notice. If the user continues to use the Service after changes take effect, this is deemed acceptance to the extent legally permitted. Special consent requirements may apply to consumers and will be observed.

(3) In case of material changes that significantly disadvantage the user, the user may have a right to extraordinary cancellation of an existing subscription.

21. Governing law, venue, language

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only to the extent it does not deprive the consumer of mandatory consumer protection provisions of the country in which the consumer has habitual residence.

(2) If the user is a merchant/business, the exclusive venue for all disputes arising from this contract is the provider's registered place of business. Statutory venues apply to consumers.

(3) The contractual language is German. Where translations are provided, the German version prevails in case of doubt, unless mandatory law requires otherwise.

22. Contact and dispute resolution

(1) Questions about these Terms, payments, credits, account deletion or abuse reports can be sent to info@reimgen.com.

(2) The provider is not obliged and generally not willing to participate in dispute resolution proceedings before a consumer arbitration board unless expressly stated otherwise.

(3) Notice: The EU ODR platform (online dispute resolution) has been discontinued.